Can we get more from NRMA?

Discussion in 'Kombi Club' started by Iris76, Jan 27, 2010.

  1. Iris76

    Iris76 New Member

    Messages:
    236
    Location:
    Belmont, Newcastle
    As some of you would have read, I had the need for 5 NRMA callouts/tows in 2 days last weekend:umm: As a result, I was sent an online survey which has got me to thinking that as a collective, we may be able to...petition may be too strong, but...request a referral service from the NRMA.

    I was nervous every time I called them that they would send me to the "nearest NRMA service centre". I've learned many of the perils of going to un-VW-aware mechanics (via this forum and my mechanics stories rather than experience, thank goodness) and while the NRMA was happy to fulfill my requests for specific mechanics - as long as I paid the towing fees if I needed to go further than what they provided - I was in a position last Friday (going into a long weekend) that I didn't know any mechanics in the area I'd broken down in. As a result, I had to pay $106 for a second tow on Saturday morning, as it was the second on the same breakdown:wtf:

    It got me thinking that if I broke down in 'the middle of nowhere' - which is quite possible in our big, brown land - that I may be in a position where I wouldn't have a hope of finding a mechanic who would be able to cope with the old girl:umm:

    There are clearly some 'legal' implications here, but I wondered if was too much to ask that services such as NRMA (RACQ, etc) had a facility that could help those of us with vehicles that aren't "standard" find a specialist that would be able to help? What do you think?
     
  2. Royce

    Royce Active Member

    Messages:
    1,223
    Location:
    Braidwood
    Great idea, we could upload our recommended repairers list perhaps.
     
  3. The Dub Driver (Byronbug)

    The Dub Driver (Byronbug) Well-Known Member

    Messages:
    4,888
    Location:
    Queensland
    NRMA Premium Care...top of the line care...for breakdowns anywhere:)

    I broke down 3 times in a few hours with NRMA...first breakdown I was on the highway at Reddy Creek...they got me going again to a safer spot at a garage at Nerang....checked it out...got me going on the road again....

    then I broke down at the main intersection at Mt Gravatt in Brisbane (on a friday afternoon...traffic hell)...police car saw me & came back to me ...we all waited for the RACQ to come....& waited...& waited.... police rang RACQ & blasted them as they call this a high priority case in a major intersection..
    Ended up with 3 cop bikes & 2 cop cars with me...they in the end pushed me up the road to a safer part of the road....I so wanted to take a pic of all these young cops pushing M :lol: ...they were good about it too..
    (one of the cops said to me that "if I didn't look the way I look & the kombi didn't look the way it looks, they would of left me there :umm: )
    lucky a towee went past & saw this & stopped (not from RACQ)...he asks me where did I want to go?....
    I said to Salisbury to Rackies as it was the closest person to where I was ...he did it :) & said he would sort it out with RACQ.... (couldn't of took it to a mechanics anyway...they were all closed by then)
    I rang RACQ when I got to Rackies & explained everything
    they were good & asked if I wanted a hotel room/etc...

    Next day I rang RACQ & said I wanted a flat top tow truck all the way home as I couldn't fix it where I was...
    they did it...all the way to my mechanics at Mullum...

    couldn't complain about their service...they even ran the next day & asked was I & the car ok?....

    So if your going to get NRMA/RACQ get premiun care level.
     
  4. winerot

    winerot Active Member

    Messages:
    1,145
    Location:
    mullaway/arrawarra
    premium care yes its a lot but as judy says its worth it to know even if you never use it
    you have all these options with the premium care.
    the best story i read years ago was of a lady with her kids that broke down in w.a. but had premium so what happened, nights accomodation for the family then on to sydney via train then to north qld via train or bus can not remember, as for her van (it was a kombi by the way) it was put on a train from w.a. to melbourne then on a truck to north qld then off the truck & to her own mechanic.
    the family never forked out a cent as the premium covered all.
     
  5. Kombi-KupL

    Kombi-KupL New Member

    Messages:
    186
    Location:
    Adelaide
    We have premium with the RAA here in SA, and we broke down in QLD, took 2 hours for a tow wich is fine considering we were in the middle of nowhere, but they said that our premium which I believe is the top one in Adelaide, was only equilivant to the bottom one in Qld. We ended up paying for our own accommodation at a extremely terrible caravan park filled with maggots who wouldn't even give us a receipt for the fee so we could try and make the RAA reimburse us. Plus we ended up forking out $260 for the tow truck - not exactly impressed as obviously if the kombi gets towed we have nowhere to stay.
     
  6. Iris76

    Iris76 New Member

    Messages:
    236
    Location:
    Belmont, Newcastle
    I started with standard care as I have camper insurance with CIL which provdies accommodation, etc. The towing was a problem, however, as basic care only gives 20km which doesn't always cover enough distance to get to a specialised dealer. So I have increased to premium care for that reason - apparently if you can't find a local repairer who can do repairs within 24-48 hours (this is second hand info which I have to verify), you can get a tow home, no matter where you are.

    I will call them, though, and ask if they'd be interested in the VW mechanics list that Stormtrooper mentioned (and sorry, guys, my experience last weekend has left me feeling unsure about travelling too far for this holiday, so I'm staying local - I'd love to meet you when I do the trip I'd originally planned...next summer holidays:rolleyes:)
     
  7. kommodius

    kommodius Active Member

    I'd be on the 'phone to the RAA about that one as well as letting the ATO know that the caravan park isn't issuing receipts.

    Quoting from my RAA Premium Membership Entitlements booklet;

    "If you are more than 100km from home, vehicle has broken down due to a mechanical or electrical failure and can't be repaired within a 48 hour period, after the provision of emergency roadside assistance, we'll pay up to $130 per night for up to five nights accommodation (room only, excludes food, drink, phone calls etc.) for you and up to four passengers."

    They state the same arrangement for a shorter period (repair within 48 hours) but only 2 nights accommodation.
    Plus up to 50km of towing in "Metropolitan serviced areas" and up to 400km in "Country serviced areas".

    Ring the buggers and have a good whinge!!

    Ray & da Boyz
     
  8. melissa

    melissa Administrator Staff Member

    Messages:
    14,254
    Location:
    Newcastle NSW
    It is 48 Hours.
    I have had the pleasure of using NRMA Premium Care twice now.

    First time was the very first camping trip with the 75 (everyone remember a dingo stole my minties??) at Treachery - one of the needle and seats in the carbies got stuck and flooded the motor with petrol - they towed us home (after a bit of a tricky extraction from Treachery Camp) and took us all in the cab of the air conditioned tow truck - nice work , it was stinking hot ;)

    Next time was my trip back with the 62 from Victoria to Newcastle - this time I rang them after 40 minutes when I lost gears - they didnt need to tow it but directed us to the nearest VW mechanic who happened to be in that street. Now if he was not open, it would have been towed all the way home - but it was fixed so we hit the road again.
    Next time was 2 days later after I had a flat tyre - with no spare - and burning oil. I was towed to safety to a tyre place and then waited for the road side guy to come and have a look. He told them that the motor was seized and it was towed home to my house. He said to them (Premium Care) on the phone it will not be fixed within 48 hours and they sent the tow truck to get me home. I know that it cannot be dropped at a mechanics when the mechanic is not there - they will tow it to your house and then when the mechanic is open again, you call them up and they will tow it again to the mechanics - its all part of the same breakdown.

    I dont think there is much we need to ask them to change. It would be very difficult to cater to every type of vehicle enthusiast.
     
  9. Iris76

    Iris76 New Member

    Messages:
    236
    Location:
    Belmont, Newcastle

    Fair call, Melissa. If they aren't prone to forcing VWs to non-VW mechanics, then there isn't a problem. I was just nervous that they might insist on their terms which only require that a car be towed to their nearest service centre. I'll stay with Premium care on this one...and pray to the Kombi God that I won't need it any more this holiday (I'm trying, for the third time, to head off tomorrow! Decided to go to Treachery, in fact, and do a WHOLE lot less driving that I had originally planned:p )
     
  10. Kombi-KupL

    Kombi-KupL New Member

    Messages:
    186
    Location:
    Adelaide
    Phoned up and had a winge...we're more than likely to get the reimbursement of $270 back for the towing, the lady on the phone said head office would decide...

    the receipt... the caravan park was so dodgy..i.e maggots in bins etc, owner seemed to be in his own world - we asked for a recept and we were told that we'd have to wait until the next day to get one as his wife did that sort of thing. Asked for one the next morning at 9am, were told we'd missed his wife and that she wouldnt be back till 6 as she'd gone swimming, and that he (the manager/owner i assume) couldmt do it as his wife always did it

    we just decided as it was only $30 and sitting around all day waiting wasnt worth it, so we just packed up and left

    o well... perhaps someone should start a 'places to avoid' list, as I'd definately add this caravan park
     
  11. kommodius

    kommodius Active Member

    Excellent work you two!

    Now make another call to consumer affairs and nail the caravan park maggots to a tree!

    Ray & da Boyz
     

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