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New car warranty

Discussion in 'Off Topic' started by Barry, Aug 31, 2019.

  1. Barry

    Barry Well-Known Member

    Messages:
    3,921
    Location:
    Abbotsford NSW
    Do you reckon upholstery is covered by warranty.

    I have an Eos with extended factory warranty and the drivers seat has cracked.

    It is supposed to be “leather” but it in not now I can see inside.
     
  2. omelette81

    omelette81 Active Member

    Messages:
    102
    Location:
    Sunny Coast
    If’s it within the warranty period I would take it back and tell them it should do that.
     
  3. andrewjdriscoll

    andrewjdriscoll Active Member

    Messages:
    245
    Location:
    nelson bay, nsw
    Hello Barry,

    I would refer to Australian Consumer Law.

    AJD
     
  4. oldman

    oldman Super Moderator Staff Member

    Messages:
    8,746
    Location:
    Avalon Beach NSW
    If it was sold as leather, you have a claim.....if it was sold as leatherette, there may be limitations.
    I’d be going through the Contract of sale, carefully.
    Good luck......
    Cheers,
    Mark
     
  5. Barry

    Barry Well-Known Member

    Messages:
    3,921
    Location:
    Abbotsford NSW
    Yeah - just wondering if someone has had past experience with being put off as “wear & tear”
     
  6. omelette81

    omelette81 Active Member

    Messages:
    102
    Location:
    Sunny Coast
    How old is the car?
     
  7. Barry

    Barry Well-Known Member

    Messages:
    3,921
    Location:
    Abbotsford NSW
    It’s a 2012 but still under an extended warranty
     
  8. omelette81

    omelette81 Active Member

    Messages:
    102
    Location:
    Sunny Coast
    Try your local dealer for the issue if not much luck get photos and email Vw Australia.
     
    Barry likes this.
  9. KahunaKombi

    KahunaKombi Super Moderator Staff Member

    Messages:
    20,102
    Location:
    Bracken Ridge, Qld
    Real leather shouldn't do that in the 7 years owned ..... on the other hand faux leather could.
     
  10. Barry

    Barry Well-Known Member

    Messages:
    3,921
    Location:
    Abbotsford NSW
    Need to look up the brochure and see what that call it.

    My GTi has “Alacantra” or something and is pretty good.

    I’m sure they called this “leather”
     
  11. Luckyphil

    Luckyphil Well-Known Member

    Messages:
    6,117
    Location:
    Gosford
    In my Up! I have been told it is leather but its not and dosnt even feel like it. In Mazda's they call it Maztex looks & feels like leather bit its not.
     
  12. KahunaKombi

    KahunaKombi Super Moderator Staff Member

    Messages:
    20,102
    Location:
    Bracken Ridge, Qld
    Checked out car sales and the ones listed there in the Features state Leather.

    Alcantara is not a type of leather, but a trade name for a microfibre fabric, made from polyester and polystyrene, which originated in Japan.
    Alcantara is a composite material composed of 68% polyester and 32% polyurethane. It is this mixture of materials that gives Alcantara its increased durability and stain resistance. ... When used as seat covering inserts the Alcantara provides a unique "grip" when making tight cornering manoeuvres.
    This soft, suede-like material shows up on steering wheels, shifters, door panels and even headliners, typically on higher-end sports and luxury cars. While it looks and feels like a special exotic suede.

    Have seen some car reviews and seems the jury is out on the durability of of this covering - I'd expect VW/Porsche/Audi would have considered durability prior to their using it nad not just gone on looks & feel :rolleyes:
     
    Wayne murray likes this.
  13. saabman

    saabman Well-Known Member

    Messages:
    4,805
    Location:
    Goulburn
    Given my experience with modern VWs if it last it’s standard warranty period it’s considered durable.
     
  14. cbus

    cbus Well-Known Member

    Messages:
    12,066
    Location:
    sunshine coast
    :D
    Unfortunately prob very true.;)
     
  15. syncro

    syncro Well-Known Member

    Messages:
    9,485
    Location:
    Southern Highlands
    Read the conditions of your extended warranty. It is not a VW warranty but an insurance policy. It is very limited to what it covers and it is usually just mechanicals.
     

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