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Soon to be owner of 72 Low Light

Discussion in 'New Members' started by Paul S Atkins, Sep 15, 2019.

  1. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    An update on my saga. CEVA car carrying say the damage to my van they were responsible for is not covered by their insurance.
    I have spoken to two lawyers and their fees are estimated at $2k + GST, so as a result I am at a loss.

    I can not suggest to everyone highly enough is DO NOT USE CEVA CAR CARRYING FOR TRANSPORTING KOMBI'S.
     
  2. Grantus

    Grantus Well-Known Member

    Messages:
    15,859
    Location:
    Southern ACT
    If it’s not covered by their insurance, and they can’t make a claim, CEVA should pay for the damage done, from their own funds then.....o_O
     
    Poptop and cbus like this.
  3. Barry

    Barry Well-Known Member

    Messages:
    3,738
    Location:
    Abbotsford NSW
  4. David H

    David H Well-Known Member

    Messages:
    4,988
    Location:
    newcastle
    I'd certainly be 'throwing money' at the problem they caused & be seeking costs as well & would be getting the solicitor to write a letter to them to that effect. I'm sure the solicitor wont't charge $2k for a letter:rolleyes:. Then see how they respond. Sometimes a bit of 'sabre rattling' is needed. Remember if the matter goes to court they will also be paying for a solicitor. Money that could have gone to their customer to pay for the damages they caused. It's a pretty clear case if they admit it came off in their 'duty of care' period!!:mad:
    Cheers
     
  5. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    Thank you everyone. I will review my options now.

    In the mean time, I have left CEVA Car Carrying some feedback online.
    • Google review is done
    • ProductReview.com.au review is done
    • Twitter feed back sent
    • Facebook feedback sent.
    • Telling all of you guys never to use CEVA
    Noting libel or slanderous, just honest feed back :)

    This afternoon then also sent me a customer feedback email.... I gave them feed back and told them to read it on the links to the sites above.
     
    Last edited: Sep 23, 2019
  6. 68BUS

    68BUS Well-Known Member

    Messages:
    4,522
    Location:
    Brisbane
    Just to play devils advocate.

    Should CEVA be liable for the damage really? They duty of care is to take a vehicle and strap it to their trucks which they do using the drive train of the vehicle.
    If in transit, that vehicle falls apart, a front door falls off, the exhaust come loose, or in this case, the wind pressure on a freeway causes the latches on the pop top to give way.

    Would the responsibility of the pop top latching not fall to the seller? Either the latches were not done up or they failed I assume.
    Unless CEVA was told about the pop top being loose and agreed to take responsibility for it, they would have no way of knowing that a feature of the car they were transporting was no fit for freeway speeds.
    If they were not made aware of an issue, they have not done anything wrong, the car was still fixed and secure from their side and no damage was caused by their lack of care.

    I know that does not help you, but before you spend any money on lawyers you might need to see a different side.

    I dare say you have not come back on the seller, but they would be my first point of call.
    Did you by any chance have a cover note with an insurer yourself? Or is it still under a policy with the seller? As it might be covered by those policies.

    I dare say it is a grey area.
     
    oldman, David H and tintop like this.
  7. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    Hi 68Bus,

    To be honest, I can see that point of view too and that is what their argument will be.

    They have a clause in their Terms and Conditions that says "Guarantee to deliver the vehicle in the same condition it left in", so that is what I went with then I booked them.
    Duty of care to me would mean they are responsible for securing the vehicle and they are meant to be specialists in transporting cars and caravans. If I was driving a trailer and a bl**dy great lump of fiberglass flew out of it, the cops would be at me for not securing my load, but as you said it is all a grey area.

    I have vented and I am resigned to the fact that Daisy is going to get a new roof and it will be better than the last one. Onward and upwards for Daisy and she will be shiny and on the road soon... Just a few months later and a potential bucket of cash later than I had planned.

    Thanks for all of your responses everyone.
     
    68BUS, David H, tintop and 1 other person like this.
  8. 68BUS

    68BUS Well-Known Member

    Messages:
    4,522
    Location:
    Brisbane
    I still wish you luck however. Poor situation to be left in.
    Hopefully a good second hand one is sitting on a cactus bus ready to go somewhere.
     
    David H likes this.
  9. David H

    David H Well-Known Member

    Messages:
    4,988
    Location:
    newcastle
    Nice comments by 68BUS to moderate us that are less than moderate (moi)! I absolutely look forward to meeting you one day Paul:). Just so 'out there' on the purchase & now 'moving on' from the setback:D. That's a really interesting way of doing business (absolutely no criticism). I suppose you've reminded me of a life lesson "If you're looking over your shoulder you're not looking forward". Good on you both;). This bloke appreciates the reminder:).
    Cheers
     
    Last edited: Sep 24, 2019
  10. KahunaKombi

    KahunaKombi Super Moderator Staff Member

    Messages:
    19,976
    Location:
    Bracken Ridge, Qld
    Not good about the roof going :( ..... Vehicle Transport Companies either state up front they do not cover you for any damage as they are not in the insurance game o_O OR if not stated will deny liability and hope you walk and seek to claim under your own insurance if it had been taken out :rolleyes::confused:.

    All the best with resolution.
     
  11. Tiggs

    Tiggs New Member

    Messages:
    13
    Location:
    Bray Park, Qld
    Hi Paul, you have an amazing attitude, I don’t think I could’ve stayed as positive as you in the situation that’s for sure.:mad:
    I think if their slogan is “Guarantee to deliver the vehicle in the same condition it left in” then you have a case for sure! You have the photo to prove how it looked before it left Melbourne. So sad for you mate. I hope it works out, you deserve a good outcome with your great attitude!:)
     
    David H and TeeBee like this.
  12. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    Thank you. Unless I was willing to spend $5k plus on solicitors there isn't much I can do.

    I picked up a replacement roof on Saturday from the Gold Coast and almost died in the heat taking off what was left of the old one off today.
    6 self tapping screws at the front, 6 at the back (easy) and 15 screws down each side holding the base part on. They were mostly rusted on and impossible to get off with an electric or manual screwdriver, so after several hand blisters I took an angle grinder to the screws and got the suckers off that way. :cool:

    The replacement roof needs a couple of repairs and a paint, however it is resting on the van and the top is resting on top of that. I have a whole Kombi again!!!!! :D

    There are few rust holes under the fibreglass on the left hand side, so I will need to sort those out.
     
  13. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    I have had one HUGE strike of luck today though. I met the people who are buying the house nextdoor to me and he is a retired panel beater and spray painter!!!!
    :D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D;);););););)
     
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  14. Tiggs

    Tiggs New Member

    Messages:
    13
    Location:
    Bray Park, Qld
    Good to hear you’re moving forward.
     
  15. Grantus

    Grantus Well-Known Member

    Messages:
    15,859
    Location:
    Southern ACT
    Sounds like a handy neighbour to have, for any Kombi owner.... :rolleyes:
     
  16. Barry

    Barry Well-Known Member

    Messages:
    3,738
    Location:
    Abbotsford NSW
    Dunno what’s better.
    That or a home brewer.

    Either way - things are looking up
     
    Wayne murray and omelette81 like this.
  17. David H

    David H Well-Known Member

    Messages:
    4,988
    Location:
    newcastle
    Now that is Kombi Karma for your positive attitude;).
    Cheers
     
    TeeBee and micklyan like this.
  18. SunnyJim

    SunnyJim Well-Known Member

    Messages:
    1,605
    Location:
    carindale Brisbane
    Paul
    I also bought my 76 late bay from Melbourne sight unseen. It worked out for me too.
     
  19. Paul S Atkins

    Paul S Atkins Member

    Messages:
    24
    Location:
    Ocean View, QLD, Australia
    I guess sometims a gamble pays off and other times it might not. Glad you're worked out.
     

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